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E. T. C. Information Technology, Human Resources and Training Solutions, LLC. E.T.C. Information Technolgy Human Resources and Training Solutions, LLC (E.T.C.) is an innovative, highly motivated, award-winning firm with a successful background in Information Technology (IT) Training and Implementations. Our firm has more than 15 years of progressive experience in the areas of Pharmacy and Medical software applications, implementations, telecommunications, training and quality assurance. We are experienced in integrating global information/tracking systems and processes used to support global and regional initiatives. E.T.C. possess ability to strategically plan and navigate direction of a global organization through process mapping, benchmarking and training.
E.T.C.s areas of experience include curriculum development, instructional design, training and development. We have been successful at interfacing effectively with employees at all levels to drive relationships corporately. We are extremely analytical and detail oriented with an absolute commitment to excellence. E.T.C. has knowledge of appropriate use of training methods and techniques, adult learning theories and needs assessment. We have consultants trained in Microsoft end-user applications, proprietary CRM applications, IDX Flowcast, Allscripts Touchworks, Sales Force Automation, Sunrise software implementations and course customization with real life scenarios.
E.T.C. Information Technology Human Resources and Training Solutions Qualifications and Accomplishments Health Care Information Systems
Basic and advanced OAS
Patient management
Order processing
Clinical observations and results
Patient accounting
Information technology planning, analysis, design, development, testing, quality assurance, training, documentation, implementation, go-live and post-live support and problem resolution
Workflow analysis: streamlining processes and mapping to application functionality
Process design: changes related to workflow, clinical optimization, benefit realization
Development of testing scripts and coordination of test phases: unit, integrated and interface testing
Application analyst training: application-tailoring, processes, troubleshooting
End-user training: coordination, curriculum development for end-users
Workplan development and maintenance
Deliverables and issues tracking and management
Project manager for an oncology information systems implementation and upgrade
When facilitating training and implementation E.T.C. will: Manage software implementation process by designing, delivering and maintaining customer training and development programs and policies.
Responsible for faculty, consisting of full-time and part-time instructors and learning specialists; education offerings, as well as the ongoing education support for students annually.
Assess customer input to set and implement the education strategy across the enterprise, for hospitals and clinics.
Lead the development of all education resources, for a large variety of end-user audiences, including physicians, and house staff, to the effective use and optimization of Inpatient and Ambulatory Systems.
Ensure the most efficient and effective development of multiple education and communication strategies and resources (e.g., classrooms, equipment, competency assessments, practice exercises, quick reference guides, newsletters, blended/hybrid and technology-based learning) beyond the classroom.
Work closely with multiple stakeholders across the organization to prepare employees for upgrades and revisions.
Partner with operations leadership and provides direction to the Enterprise Support Team to ensure MHS maintains its standards for use of the system.
Facilitate problem resolution with end users of the software.
Serve as lead for Enterprise Education champion on the Project Leadership Team.
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